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Terms and Conditions

Business

Terms for Business Users (LT) Terms for Business Users (UK) ZEN Ecommerce Terms (LT) ZEN Ecommerce Terms (UK) ZEN Checkout Terms (LT) ZEN Checkout Terms (UK) ZEN Checkout Terms (SG) Terms for Business Users (SG) ZEN Ecommerce Terms (SG)

Individual

ZEN Terms for ZEN PRO Promotion ZEN Buddies Terms and Conditions (UK) ZEN Buddies Terms and Conditions (LT) ZEN Terms for Individual Users (LT) ZEN Terms for Individual Users (SG) ZEN Terms for Individual Users (UK) ZEN.COM Terms for the 30-Day Trial (LT) ZEN.COM Terms for the 30-Day Trial (UK) ZEN.COM Flight+ Terms and Conditions ZEN.COM Travel and Lifestyle Benefits Terms ZEN.COM Travel Cancellation Cover Terms and Conditions ZEN.COM 1-year Extended Warranty Terms - Legacy Plans (LT) ZEN.COM One-Year Extended Warranty Terms (LT) Warunki Ubezpieczenia od kosztów rezygnacji z podróży ZEN.COM

Business and Individual

ZEN Pay Cashback Terms ZEN Card Cashback Terms ZEN Card Terms ZEN Extended Warranty Terms ZEN Auto Top Up Terms ZEN Pro Card Terms ZEN Deals Terms List of Prohibited Jurisdictions ZEN Quests Terms Reward Zone Terms Penalties Table List of Prohibited Activities ZEN Multioffer Terms Price Comparison Service Terms (LT) ZEN.COM Payout Terms (LT) Terms for ZEN.COM CashCard (LT) Terms for Single CashCard Transactions (LT) ZEN Pay Cashback Terms (UK) ZEN Card Cashback Terms (UK) ZEN Card Terms (UK) ZEN Pro Card Terms (UK) ZEN Quests Terms (UK) Reward Zone Terms (UK) Referral Program Terms (LT) Referral Program Terms (UK) Referral Program Terms (SG)

Archival version of ZEN E-Commerce Terms

ZEN E-Commerce Terms version 1.9.5 Published on 05.11.2025 ZEN E-Commerce Terms version 1.9.4 Published on 20.08.2025 ZEN E-Commerce Terms version 1.9.3 published on 15.05.2025 ZEN E-Commerce Terms version 1.9.2 published on 14.11.2024 ZEN E-Commerce Terms version 1.9.1 published on 15.05.2024 ZEN E-Commerce Terms version 1.9 published on 04.04.2024 ZEN E-Commerce Terms version 1.8 published on 11.04.2023 ZEN E-Commerce Terms version 1.7 published on 05.11.2021 ZEN E-Commerce Terms version 1.6.1 published on 04.10.2021 ZEN E-Commerce Terms version 1.6 published on 10.08.2021 ZEN E-Commerce Terms version 1.5.4 published on 22.12.2020 ZEN E-Commerce Terms version 1.5.3 published on 17.12.2020 ZEN E-Commerce Terms version 1.5.2 published on 27.11.2020 ZEN E-Commerce Terms version 1.5.1 published on 24.11.2020 ZEN E-Commerce Terms version 1.5.0 published on 30.09.2020 ZEN E-Commerce Terms version 1.4.1 published on 04.09.2020 ZEN E-Commerce Terms version 1.3.5 published on 13.08.2020 ZEN E-Commerce Terms version 1.3 published on 25.02.2020 ZEN E-Commerce Terms version 1.3.2 published on 26.06.2020 ZEN E-Commerce Terms version 1.3.1 published on 30.03.2020

Archival version of ZEN General User Terms

ZEN General User Terms version 1.7.3 published on 22.12.2020 ZEN General User Terms version 1.7.2 published on 24.11.2020 ZEN General User Terms version 1.7.1 published on 09.11.2020 ZEN General User Terms version 1.7 published on 02.10.2020 ZEN General User Terms version 1.6.3 published on 28.09.2020 ZEN General User Terms version 1.6.2 published on 26.08.2020 ZEN General User Terms version 1.6.1 published on 13.07.2020 ZEN General User Terms version 1.5 published on 05.12.2019 ZEN General User Terms version 1.4 published on 05.09.2019

Archival version of ZEN Card Terms

ZEN Card Terms version 1.3.3 published on 15.05.2025 ZEN Card Terms version 1.3.2 published on 04.04.2024 ZEN Card Terms version 1.3.1 published on 11.04.2023 ZEN Card Terms version 1.3 published on 19.09.2022 ZEN Card Terms version 1.2.3 published on 17.12.2020 ZEN Card Terms version 1.2.2 published on 24.11.2020 ZEN Card Terms version 1.2.1 published on 09.11.2020 ZEN Card Terms version 1.1 published on 26.08.2020 ZEN Card Terms Version 1.4 Published on 09.03.2026

Archival version of ZEN Terms for Individual Users

ZEN Buddies Terms and Conditions (LT) 1.0 published on 16.03.2021 ZEN Terms for Individual Users (LT) 1.26 published on 03.08.2026 ZEN Terms for Individual Users (SG) 1.1 published on 17.12.2025 Terms for Individual Users (UK) 1.0 published on 25.11.2025 ZEN Terms for Individual Users (LT) 1.25 published on 26.05.2026 ZEN Terms for Individual Users (LT) 1.24 published on 09.03.2026 ZEN Terms for Individual Users (LT) 1.23 published on 05.11.2025 ZEN Terms for Individual Users 1.22 published on 20.08.2025 ZEN Terms for Individual Users 1.21 published on 15.05.2025 ZEN Terms for Individual Users 1.2 published on 14.11.2024 ZEN Terms for Individual Users 1.11 published on 04.04.2024 ZEN Terms for Individual Users 1.1 published on 11.04.2023 ZEN Terms for Individual Users 1.0 published on 19.09.2022 Terms for Individual Users (LT) 1.27 published on 03.09.2026

Archival version of ZEN Terms for Business Users

ZEN Terms for Business Users (LT) 1.14 published on 09.03.2026 ZEN Terms for Business Users (SG) 1.0 published on 17.12.2025 ZEN Terms for Business Users (UK) 1.02 published on 16.12.2025 ZEN Terms for Business Users (LT) 1.13 published on 05.11.2025 ZEN Terms for Business Users (UK) 1.01 published on 5.11.2025 ZEN Terms for Business Users 1.12 published on 20.08.2025 ZEN Terms for Business Users (UK) 1.0 Published on 18.07.2025 ZEN Terms for Business Users 1.11 published on 15.05.2025 ZEN Terms for Business Users 1.1 published on 14.11.2024 ZEN Terms for Business Users 1.01 published on 04.04.2024 ZEN Terms for Business Users 1.0 published on 11.04.2023

Archival version of ZEN Terms for Business and Individual Users

ZEN Extended Warranty Terms 1.1 published on 14.11.2024 Terms for ZEN.COM CashCard (LT) 1.01 published on 30.04.2026 ZEN Card Cashback Terms 1.3 Published on 15.05.2025 ZEN Pro Card Terms 1.0 published on 14.11.2024 ZEN Auto Top Up Terms 1.0 published on 19.12.2024 Reward Zone Terms Version 1.0 published on 14.11.2024 ZEN Card Cashback Terms 1.2 published 19.09.2022 List of Permitted Jurisdictions for Onboarding 1.1 published on 29.06.2023 ZEN Extended Warranty Terms 1.0 published on 22.07.2024 ZEN Multioffer Terms 1.0 published on 24.07.2025 Reward Zone Terms (UK) Version 1.0 Published on 16.12.2025 Reward Zone Terms Version 1.1 Published on 15.05.2025 ZEN.COM Card Terms 1.4.1 published on 26.05.2026 ZEN.COM Extended Warranty Terms 1.2 published on 24.09.2026 ZEN Pro Card Terms 1.1 published on 26.06.2025 ZEN.COM Card Terms (UK) 1.0 published on 16.12.2025 Reward Zone Terms (UK) 1.1 published on 26.05.2026 Reward Zone Terms 1.2 published on 26.05.2026

Promotional Activities and Competition Terms

Regulamin Konkursu „Hat-trick z Messim" Regulamin Akcji przyznawania Darowizn Stan ZEN Regulamin Konkursu Ambasador Stanu ZEN w Japonii Regulamin Konkursu ZEN Stone Regulamin Konkursu Ambasador Stanu ZEN w Dubaju Regulamin Konkursu Zgłoś zakupowy bezZENs Regulamin Konkursu Kamienie Weszło Terms and Conditions for Black Friday Card Regulamin Wygraj Air Fryer z Książulem
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UAB ZEN.COM is a licensed e-money institution under the supervision of the Bank of Lithuania, operating on the basis of a single passport rule in all 30 countries of the European Economic Area. Registration number 304749651, VAT ID LT100011714916. License number LB000457. Company address: Konstitucijos av. 18B, LT-09308 Vilnius, Lithuania ZEN-UK Limited, trading as “ZEN” and “ZEN.COM” is a licensed e-money institution under the supervision of the Financial Conduct Authority, with registration number 13953648. License number 1000019. Company address: 344-354, GRAY’S INN ROAD, WC1X 8BP, London ZEN.COM PTE. LTD. is a licensed major payment institution under the supervision of the Monetary Authority of Singapore,. Registration number 201829417D Company address: 100 Tras Street, Singapore, 079027, Singapore.