Select location and language to see content relevant to your location.
Phone preview

CASH WITHDRAWAL

Withdraw cash without unnecessary fees

Phone preview
Need cash? With ZEN.COM, you can withdraw it wherever it’s convenient for you – from an ATM at home or abroad.

Wypłacaj kartą lub zbliżeniowo

Nie masz przy sobie portfela? Żaden problem – w wielu bankomatach wystarczy telefon lub zegarek z wirtualną kartą ZEN.

Dostęp do setek tysięcy bankomatów

Złotówki, euro, dolary… Wypłacaj gotówkę w bankomatach na całym świecie – wszędzie tam, gdzie obsługiwane są karty Mastercard®.

Płać kartą i wypłacaj

Wypłacaj gotówkę przy okazji zakupów – w Żabce, Biedronce, Dino i wielu innych sklepach.

Choose the most convenient cash withdrawal method

How to withdraw cash from your ZEN account?

See the available withdrawal methods and discover how simple it is.

Free ATM withdrawals in the UK

Free ATM withdrawals in the UK

You can withdraw cash from your ZEN account at ATMs across the country – including contactless ones. On the Better plan, you can withdraw up to 200 EUR a month with no fee – and up to 800 EUR on Best and ZEN.

Which ZEN card should you use to withdraw cash?

  • If you're using a physical ZEN PRO card, insert the card into the ATM instead of using the contactless option.
  • If you're using another ZEN card, you can use both contactless and traditional methods.
ATM withdrawals worldwide – no ZEN fee up to your plan’s limit

ATM withdrawals worldwide – no ZEN fee up to your plan’s limit

Travelling? With the ZEN Travel card, you can withdraw local currency without worrying about fees or unexpected charges. On the Better plan, you can withdraw up to 200 EUR a month with no fee – and up to 800 EUR on Best and ZEN. The perfect option for holidays.

How to avoid additional ATM fees?

Some ATMs may charge additional fees, such as: - ATM operator fees (surcharge), - Dynamic Currency Conversion (DCC). If the ATM asks whether to charge you in your card’s currency, always decline the conversion and choose the local currency instead. For example, select GBP in the UK or EUR in Germany. This way, you can avoid unfavorable exchange rates

How to avoid currency conversion?

With ZEN.COM, you have access to 35 currencies.

Exchange your currency to the one you plan to withdraw.

During the withdrawal, the ATM will charge exactly that currency – with no additional ZEN fee and no conversion.

With ZEN.COM, you withdraw cash conveniently, affordably, and on your own terms

See why withdrawing cash with a ZEN card is the most convenient solution for you.

OPEN A ZEN ACCOUNT

FAST AND CONVENIENT

+

FAST AND CONVENIENT

At an ATM, with your card or contactless, at home and abroad. With ZEN.COM, you withdraw cash wherever it’s convenient for you.
-

ATMs EVERYWHERE

+

ATMs EVERYWHERE

You can withdraw cash from any ATM that supports Mastercard in over 160 countries where ZEN cards are accepted.
-

NO FEES OR WITH MINIMAL COMMISSION

+

NO FEES OR WITH MINIMAL COMMISSION

With the Better, Best and ZEN plans, we don’t charge fees for cash withdrawals – up to the limit specified in your plan. Beyond the limit, the fee is only 1.75% of the withdrawn amount.
-

Withdraw the way you want

Does the ATM charge a fee? What is the daily ATM withdrawal limit? Which currencies are available? Check and compare the available methods — all clearly and with no surprises.

FEES
Good Plan
Better Plan
Best and ZEN Plans
ATM WITHDRAWALS AT HOME AND WORLDWIDE ATM WITHDRAWALS AT HOME AND WORLDWIDE
1.75% of every withdrawal
Up to 200 EUR with no fee; above that – 1.75% of the withdrawn amount
Up to 800 EUR with no fee; above that – 1.75% of the withdrawn amount
ATM WITHDRAWALS AT HOME AND WORLDWIDE ATM WITHDRAWALS AT HOME AND WORLDWIDE
WYPŁATA GOTÓWKI W SKLEPIE WYPŁATA GOTÓWKI W SKLEPIE
Good Plan
1.75% of every withdrawal
Better Plan
Up to 200 EUR with no fee; above that – 1.75% of the withdrawn amount
Best and ZEN Plans
Up to 800 EUR with no fee; above that – 1.75% of the withdrawn amount
Good Plan
bez prowizji
Better Plan
bez prowizji
Best and ZEN Plans
bez prowizji
LIMITS
LIMITY WYPŁAT Z BANKOMATÓW W POLSCE LIMITY WYPŁAT Z BANKOMATÓW W POLSCE
Limity wypłaty gotówki zależą od bankomatu, np. w maksymalna wypłata na jedną transakcję wynosi 800 PLN, a w Planet Cash standardowy limit wypłaty wynosi 1 000 PLN
ATM withdrawal limits ATM withdrawal limits
ATMs abroad usually allow you to withdraw 40–50 banknotes in a single transaction
ZEN card limits and customer-side controls ZEN card limits and customer-side controls
ZEN cards let you set spending and withdrawal limits ranging from €0 to €30,000
LIMITY WYPŁAT Z BANKOMATÓW W POLSCE LIMITY WYPŁAT Z BANKOMATÓW W POLSCE
ATM withdrawal limits ATM withdrawal limits
ZEN card limits and customer-side controls ZEN card limits and customer-side controls
Limity wypłaty gotówki zależą od bankomatu, np. w maksymalna wypłata na jedną transakcję wynosi 800 PLN, a w Planet Cash standardowy limit wypłaty wynosi 1 000 PLN
ATMs abroad usually allow you to withdraw 40–50 banknotes in a single transaction
ZEN cards let you set spending and withdrawal limits ranging from €0 to €30,000
CURRENCIES
AVAILABLE CURRENCIES FOR CASH WITHDRAWALS AVAILABLE CURRENCIES FOR CASH WITHDRAWALS
ATM withdrawals are processed in local currencies — for example, in the United Kingdom in pounds sterling (GBP), in Romania in Romanian leu (RON), and in Germany in euro (EUR).
AVAILABLE CURRENCIES FOR CASH WITHDRAWALS AVAILABLE CURRENCIES FOR CASH WITHDRAWALS
ATM withdrawals are processed in local currencies — for example, in the United Kingdom in pounds sterling (GBP), in Romania in Romanian leu (RON), and in Germany in euro (EUR).

How to withdraw cash from a ZEN account?

Open a ZEN.COM account and withdraw cash in 3 simple steps.

OPEN A ZEN ACCOUNT
STEP 1

Find an ATM.

STEP 2

Decide how much you want to withdraw.

STEP 3

Use your ZEN Travel card at the ATM.

OPEN A ZEN ACCOUNT