A parcel that never arrived. A jacket that turns out to be cheaper in the shop next door an hour after you paid full price. A blender that breaks four months after the manufacturer’s warranty ends. The Better plan helps in every one of these situations.
The Better plan costs 2.99 EUR/month, and part of the money you spend on shopping comes back to you.
It includes everything from the Good plan, plus what we describe below.
What you get on the Better plan
| Benefit | What it does | Good plan | Better plan | Best / ZEN plan |
|---|---|---|---|---|
| Cashback | You get part of your money back when you shop at partner stores through the ZEN.COM app and pay with your ZEN card | Standard rate | Twice as high | Twice as high |
| Best Price Cover | Refunds the difference when the same product is cheaper in another physical store | Not included | Up to 100 EUR | Best 250 EUR / ZEN 500 EUR |
| ATM Anti-Theft | Reimburses you if someone attacks you, injures you and steals your cash right after a withdrawal | Not included | Up to 100 EUR | Best 250 EUR / ZEN 500 EUR |
| Extended Warranty | An extra 12 months of cover after the manufacturer’s warranty ends | Not included | Up to 1500 EUR | Up to 5000 EUR |
| Shopping Protection | Cover when an item is faulty, not as ordered or never arrived | One free claim a year | Unlimited | Unlimited |
| Flight Claim Assistant | Helps you claim compensation for a delayed or cancelled flight or for denied boarding | Not included | Up to 600 EUR per passenger, depending on flight distance | Up to 600 EUR per passenger, depending on flight distance |
| Reward Zone | Rewards for every card payment covered by the programme | Not included | ✓ | ✓ |
What’s new on the Better plan?
The Good plan is already a full multicurrency account (one card for up to 35 currencies at good rates, with clear fees). The Better plan keeps all of that and adds cashback at twice the rate. The cashback limit of 250 EUR a day applies on every plan. Best Price Cover works after you buy, the warranty is longer and Shopping Protection is unlimited. You can exchange rewards from Reward Zone for cash. Flight Claim Assistant helps when your flight is delayed, cancelled or you’re denied boarding.
Best Price Cover, cashback and Reward Zone
Best Price Cover refunds you after you buy. You buy an item at full price in a physical store and pay with your ZEN card. If you later see it cheaper in another physical store, you get the difference back, up to 100 EUR on the Better plan.
Cashback works through the app: before each online purchase covered by an offer, you tap the activation link there and get money back on that purchase.
Reward Zone needs no activation: you earn rewards on every card payment covered by the programme. You pay as you always do, and your rewards balance keeps growing until you exchange it for cash.
Protection that keeps working after you buy
Extended Warranty kicks in when the manufacturer’s warranty ends. You buy electronics or a household appliance with your ZEN card, and once the factory warranty expires, the Better plan gives you another 12 months of cover, up to 1500 EUR. ATM Anti-Theft covers a different kind of loss: if someone attacks you, injures you and steals your cash right after a withdrawal, you get up to 100 EUR back on the Better plan.
Shopping Protection comes in handy when something goes wrong with an order: the item arrives faulty, not as described or doesn’t arrive at all. On the Good plan that’s one free claim a year. On the Better plan the limit disappears.
How this differs from a browser extension and a warranty bought at the till
A browser extension that tracks prices will only catch some of the deals. A warranty bought at the till covers just one product, and to use it you have to remember the receipt. You’d have to buy Shopping Protection separately, if anyone offers it at all. And cash stolen right after an ATM withdrawal is usually gone for good, because hardly anyone buys a separate policy for that.
On the Better plan, these four protections (Best Price Cover, Extended Warranty, Shopping Protection and ATM Anti-Theft) are part of the card you pay with every day anyway. Most of the benefits need no extra steps from you. There are three exceptions: you choose Reward Zone when you order your ZEN card, with cashback you tap the activation link, and with Extended Warranty you register each item in the app before its cover starts. At the till, paying is usually all you need to do.
Frequently asked questions
Does the Good plan include cashback?
Yes, at the standard rate. On every plan cashback has a limit of 250 EUR a day, but on the Good plan the rates are half those on Better, Best and ZEN. On top of that, the Better plan adds Best Price Cover, ATM Anti-Theft, Extended Warranty, Unlimited Shopping Protection, Flight Claim Assistant and Reward Zone.
How many Shopping Protection claims can I make?
On the Good plan it’s one free claim a year. On the Better plan there’s no such limit. You don’t pay extra for eligible claims for as long as you have the plan.
Do Best and ZEN have higher limits than Better?
Yes. On the Best and ZEN plans, the limits for Best Price Cover, ATM Anti-Theft and Extended Warranty are higher than on the Better plan. You’ll find the full plan comparison in the article “Compare the GOOD, BETTER, BEST and ZEN Plans”.
Explore the Better plan: you can switch it on in the ZEN.COM app.
