The Best plan protects a trip from the moment you book to the moment you’re back, and there’s nothing to switch on. The cover runs from cancelling a trip to getting help when an airline goes under. All you need to do is pay for the trip with your ZEN card.
Beyond travel, you get everything from the Better plan, only with higher limits, plus Event Ticket Cover.
Day to day, you’ll also find one card for up to 35 currencies useful, with exchange at favourable rates and ATM withdrawals with no ZEN.COM fees, up to your plan’s limit.
What each protection covers
| Protection | What it covers | Available from |
|---|---|---|
| Flight Claim Assistant | Help claiming compensation when a flight is delayed or cancelled, or you’re denied boarding | From the Better plan |
| Travel Cancellation Cover | Cancelling a trip before you leave for a covered reason | Best plan |
| Travel Delay Cover | A delayed trip, delayed or undelivered baggage, missing a departure or a connection | Best plan |
| Personal Liability Cover | An accident abroad that you’re responsible for | Best plan |
| Airline Failure Assistant | The airline you’ve paid for a flight with stops operating | Best plan |
| Travel Agency Failure Assistant | The travel agency you’ve paid for a trip with stops operating | Best plan |
| Event Ticket Cover | You can’t use a ticket to a concert, match or show for a covered reason, such as serious illness or injury or a problem getting there | Best plan |
On the road, it’s all already working
You don’t buy or activate any of these protections before a trip. Travel Cancellation Cover applies when you have to cancel a trip before departure for a covered reason. Travel Delay Cover covers a delayed trip, delayed or undelivered baggage, and missing a departure or a connection. Personal Liability Cover applies when you’re the one responsible for an accident abroad. Flight Claim Assistant comes in handy when a flight is delayed or cancelled. You already have it on the Better plan, at no extra cost. Airline Failure Assistant and Travel Agency Failure Assistant apply when the airline or travel agency you’ve paid for a trip with ceases to operate.
Do I need separate travel insurance with the Best plan?
The Best plan gives you a solid package of travel protection, though not as extensive as the ZEN plan. It works on every trip you pay for with your ZEN card, so you don’t have to remember to buy it before a particular trip.
| Separate travel insurance | The Best plan | |
|---|---|---|
| When it applies | Only if you remember to buy it before that particular trip | On every trip you pay for with your ZEN card, with no extra steps |
| What it costs | A new premium for every trip | Already included in the 6.99 EUR/month subscription |
| Cancellation cover | Only if you buy that option, which can cost up to 8% of the trip price | Included in the plan price: Travel Cancellation Cover |
| Delay, missed connection, delayed or undelivered baggage | Depends on the policy, often for an extra charge | Included in the plan price: Travel Delay Cover, one shared limit |
| An accident abroad that’s your fault | Often a separate add-on | Included in the plan price: Personal Liability Cover |
| The airline or travel agency you’ve paid for a trip with stops operating | Often outside the basic scope of a policy | Included in the plan price: Airline Failure Assistant, Travel Agency Failure Assistant |
| What you get in months without trips | Nothing: the premium is lost if you don’t make a claim | Cashback, Reward Zone and Best Price Cover work every day, even without a trip |
Before an expensive trip, check in the ZEN.COM app whether your plan’s limits are enough, just as you’d check the small print in a policy.
Event Ticket Cover on the Best and ZEN plans
Event Ticket Cover is the only new benefit on this plan that isn’t about travel. You buy a ticket to a concert, match or show with your ZEN card. If a covered reason (for example serious illness or injury, or a problem getting there) stops you from going, you can get your money back for the unused tickets, up to 250 EUR on the Best plan. The cover isn’t available on the Better plan.
What the Best plan gives you when you’re not travelling
Everything from the Better plan keeps working, and the limits are higher. Cashback and Reward Zone stay the same. The Best Price Cover limit rises from 100 EUR to 250 EUR. The limits of the other protections are higher too: Extended Warranty now covers up to 5000 EUR instead of 1500 EUR, and ATM Anti-Theft up to 250 EUR instead of 100 EUR. Unlimited Shopping Protection still applies.
Protection on trips and between them
Travel protection applies on every trip you pay for with your ZEN card. Between trips, you keep cashback, Reward Zone, the higher refund limit of Best Price Cover and Event Ticket Cover.
Frequently asked questions
Do I have to buy separate travel insurance with the Best plan?
The protections described above apply on every trip you pay for with your ZEN card, and you don’t need to buy or activate them before a trip. The Best plan’s package is less extensive than the ZEN plan’s, so check the terms of each protection and decide whether that scope is enough for you.
Does Event Ticket Cover apply to travel?
No. It refunds you for an unused ticket to a concert, match or show and is a separate benefit of the Best plan, alongside the travel protections.
Which travel protections are already on the Better plan?
Only Flight Claim Assistant. The new travel protections described above and Event Ticket Cover are available from the Best plan upwards.
Travel with peace of mind: check in the ZEN.COM app what the Best plan gives you on trips and beyond.
