The Good plan is free, you know the fees upfront, and you get benefits from day one. Shopping Protection is already part of this plan, with one free claim a year. You can start with the Good plan and see how you use your account in everyday life.
The higher ZEN.COM plans add more benefits to the Good plan. On the Better, Best and ZEN plans, cashback is twice as high as on Good (up to the daily limit of 250 EUR that applies on every plan). You also get the Reward Zone, Unlimited Shopping Protection, Best Price Cover and Extended Warranty, and from the Best plan a full travel protection package as well.
What the Good plan includes
| What it is | What it does | On the Good plan |
|---|---|---|
| Multicurrency account | One card for 35 currencies, fees stated upfront | Included in the plan |
| Cashback | You get part of your money back when you shop at partner stores through the ZEN.COM app | Basic rate |
| Shopping Protection | Helps you get your money back if an order doesn’t arrive or turns up faulty | One free claim a year |
| Card controls and notifications | Freezing your card, limits and notifications, all in the app | Included in the plan |
| Twice as high cashback, Reward Zone, Best Price Cover, Extended Warranty, Unlimited Shopping Protection | More benefits on every eligible purchase | From the Better plan |
| Travel protection package, Event Ticket Cover | Protection when you travel and for event tickets | From the Best plan |
| Premium 24/7 support, the highest limits, the option to order a metal card* (for an extra fee) | Premium extras | Only on the ZEN plan |
A full account from day one
One ZEN card handles 35 currencies (that’s what a multicurrency account is), so when you pay abroad you don’t need to carry a second card or work out the exchange rate first. Fees are stated upfront and the plan limits are known from the start. You get a notification as soon as a payment goes through, and you can freeze your card and set its limits in the app.
You get the same account features on every plan.
Shopping Protection at no extra cost
If an order doesn’t arrive or turns up faulty, Shopping Protection helps you get your money back. On the Good plan, that’s one free claim a year. On the paid plans the mechanism is the same, and the yearly limit goes away as early as the Better plan.
What the higher plans give you
For everyday payments, the Good plan is enough. Each next plan adds something and takes nothing away.
The Better plan: twice as high cashback, Reward Zone, Best Price Cover, Extended Warranty and Unlimited Shopping Protection, plus everything in the Good plan.
The Best plan: everything from the Better plan, plus a travel protection package that covers every trip paid for with your ZEN card.
The ZEN plan: the highest limits and premium 24/7 support, plus everything in the Best plan. Only on this plan can you also order a metal card*, for an extra fee.
When the Good plan isn’t enough
The Good plan won’t be enough if you shop a lot and would value Best Price Cover, or if you travel often and want trip protection included. That’s what the Better and Best plans are for.
You can check the full terms and current limits of each of these benefits in the ZEN.COM app.
Free, with a few limits
You don’t need a paid plan to use your account. When the limits start to get in your way, the next plan adds new benefits to the ones you already have. You can see what the next plan gives you in the app.
Frequently asked questions
Does the Good plan ever end?
No, the Good plan isn’t a trial. You can stay on it for as long as it’s enough for you, and move up when you start to need the benefits of another plan.
Does the Good plan include cashback?
Yes, at the basic rate. On the Better plan, cashback is twice as high, and you also get the Reward Zone, Best Price Cover, Extended Warranty and Unlimited Shopping Protection.
When is it worth moving up to a higher plan?
If one Shopping Protection claim a year isn’t enough for you, or you want to get the difference back when the same product is cheaper in another physical store, choose the Better plan. If a trip is coming up and you want protection in case you cancel or get delayed, choose the Best plan.
* The premium ZEN metal card will be available soon.
You can find out which plan suits your spending in the article “Compare the GOOD, BETTER, BEST and ZEN Plans”.
