Your 18:40 flight doesn’t leave until 23:00. You could spend more than four hours in the departures hall – or in a comfortable lounge.
A long delay shouldn’t mean sitting on the floor by the gate. Flight Delay Lounge Pass is a Flight+ benefit. If your flight is more than 3 hours late, we’ll automatically send you a lounge pass, so you can wait in comfort.
You’ll find Flight+ in a tab in the ZEN.COM app. That’s where you add your flight, so we can start protecting your trip.
How Flight Delay Lounge Pass works
Long delay? Get a lounge pass to wait it out comfortably.
Before you fly. Flying? Add your flight in Flight+ and we’ll start protecting your trip.
When it’s delayed. If the delay goes beyond 3 hours, we check whether you’re eligible for a pass. If you are, you’ll get a notification in the ZEN.COM app when it’s ready. There’s nothing to claim.
At the airport. Your pass is a QR code in the ZEN.COM app. Use it in an airport lounge and settle in until your flight. It’s valid for 24 hours from the time it is issued.
Which plan gets you the lounge pass
On the ZEN plan, you get a lounge pass when your flight is more than 3 hours late. The ZEN plan includes everything in the Best plan, and adds two Flight+ benefits.
| Benefit | Best plan | ZEN plan |
|---|---|---|
| Flight Delay Lounge Pass | Not included | Included |
| Flight Live Assistant | Not included | Included |
Flight Live Assistant is available on the ZEN plan. Stay informed about your flight – get instant updates on delays, schedule changes and gate info. No more checking the airport departure board. Once you’ve added your flight, we monitor it from 48 hours before departure and send automatic updates on the departure time, terminal and gate.
Everything in one ZEN.COM app: from currency exchange at the best rates to ATM Anti-Theft, travel insurance and much more.
See what else the ZEN plan includes, or compare all the plans.
About ZEN.COM
The multicurrency account that makes shopping and travel better. Pay globally, get more from every purchase and travel with peace of mind. One account. One app.
On the ZEN plan, add your flight and the next long delay can be spent in a lounge. Support when travel doesn’t go to plan. Compare the plans to see what each one includes for travel. Full conditions in the terms. See all the details in the ZEN.COM app.
