Premium plans are often strong in just one area, such as abroad or a single reward category, and unremarkable in the rest. With a choice like that, it’s easy to wonder whether something is missing. On the ZEN plan you get the full premium experience, with no compromises: every benefit from the other three plans, each at the highest limit, plus extras exclusive to this plan.
What the ZEN plan includes
| Benefit | Available from | On the ZEN plan |
|---|---|---|
| Flight Live Assistant | ZEN plan | Automatic updates on the departure time, terminal and gate, from 48 hours before departure |
| Rental Car Excess | ZEN plan | Up to 30,000 EUR |
| Flight Delay Lounge Pass | ZEN plan | A free lounge pass sent automatically if your flight is more than 3 hours late |
| Travel Cancellation Cover | Best plan, higher limit on the ZEN plan | Up to 5000 EUR |
| Personal Liability Cover for Travel | Best plan, higher limit on the ZEN plan | Up to 1,500,000 EUR |
| Event Ticket Cover | Best plan, higher limit on the ZEN plan | Up to 500 EUR |
| Best Price Cover | Better plan, higher limits on the Best and ZEN plans | Up to 500 EUR |
| ATM Anti-Theft | Better plan, higher limits on the Best and ZEN plans | Up to 500 EUR |
| Premium 24/7 support, option to order a metal card* | ZEN plan | Support included in the plan price |
Everything from the Good, Better and Best plans is still here
When you move up to a higher plan, you always gain unique benefits. The multicurrency account (one card in many currencies) and clear fees from the Good plan, plus the unlimited cashback (100% of the cashback on each purchase, up to 250 EUR a day) available from the Better plan, stay exactly as they were. Reward Zone, the difference you claim back with Best Price Cover, Extended Warranty and Unlimited Shopping Protection work the same way.
The full travel package from the Best plan is here too. If plans fall through or travel doesn’t go to plan, you’re backed by cover for cancellations and delays, Personal Liability Cover for Travel and help if the airline or travel agency you’ve paid for a trip with ceases operations. It all works when you pay for the trip with your ZEN Card, with no separate policy to buy. Flying? Just add your flight in Flight+ and we’ll start protecting your trip. Event Ticket Cover also comes from the Best plan. Can’t make it to a concert or match for a covered reason? You can claim back the cost of the ticket you can’t use. It has nothing to do with travel.
On the ZEN plan, these benefits come with the highest limits.
What the ZEN plan adds
Enjoy benefits you won’t find on any other plan.
Rental Car Excess – enjoy the drive, not the what-ifs. A damaged or stolen rental car can leave you paying the excess, the amount the rental company makes you pay out of your own pocket. Get eligible excess costs reimbursed, up to 30,000 EUR, whether you rent at home or abroad.
Flight Live Assistant – no more checking the airport departure board. We monitor your flight from 48 hours before departure and send automatic updates on the departure time, terminal and gate. When a connection is at risk, you often find out early enough to rebook the next leg yourself.
Flight Delay Lounge Pass – a long delay shouldn’t mean sitting on the floor by the gate. If your flight is more than 3 hours late, we’ll automatically send you a lounge pass, so you can wait in comfort – at no extra cost and with no claim to file.
On top of that comes premium 24/7 support, which quickly connects you with an agent. The ZEN plan also lets you order a metal card*.
Five limits are higher than on the Best plan: Best Price Cover, ATM Anti-Theft, Personal Liability Cover for Travel, Event Ticket Cover and Travel Cancellation Cover. The Extended Warranty limit doesn’t go up any further, because it reaches its highest level on the Best plan.
The highest limits
The Good plan has no travel protection, and on the Better and Best plans the limits are lower than on the ZEN plan. The highest limits in the whole ZEN.COM offer are on this plan.
The ZEN plan beyond travel
Alongside travel protection, the ZEN plan includes everyday shopping benefits that work whether or not you travel. On top of that come extras exclusive to this plan: Rental Car Excess, Flight Live Assistant and Flight Delay Lounge Pass. You don’t have to work your way up through the lower plans to reach the ZEN plan. You can pick any plan straight away, depending on what you’ll use. If you travel rarely, the ZEN plan still works for you every day with ordinary purchases.
You can check the current limits and conditions of each benefit in the ZEN.COM app.
* The ZEN Premium metal card will be available soon.
You can choose the ZEN plan in the ZEN.COM app.
About ZEN.COM
The multicurrency account that makes shopping and travel better. Pay globally, get more from every purchase and travel with peace of mind. One account. One card. One app.
