Never pay for something that is free.
When you pay for electronics with ZEN Mastercard® and within the EU, you get an additional one year warranty. For free. It applies automatically to all electronics that have a manufacturer’s warranty up to 3 years.
If it breaks,
we will fix it.
If your product is damaged after the standard warranty time, apply for additional protection by entering the details of the specific transaction. Press the ‘Help’ icon followed by ‘Extended warranty’.
ZEN shopping Mastercard®
To be 100% sure that your purchases are protected, remember to always use your ZEN Mastercard®.
How it works
Mia bought a PlayStation 5 worth €600. She automatically received a one-year extended warranty, which would have cost her €60 in store.
Frequently Asked Questions
How does the 1-year warranty boost work?
When you pay for electronics with your ZEN card, you get an additional year's warranty. A great reason to buy products using your ZEN Mastercard®.
Important: the purchase must be paid for in full with the ZEN Mastercard® for which you received an insurance certificate when ordering the card.
When you pay with your ZEN card in store and the vendor offers you an additional warranty for more money, tell them that ZEN gives you the same for free.
You are entitled to the Zenefit for home electronics and household appliances that have a manufacturer’s warranty of no more than 3 years. The warranty will then be extended by 12 months.
Are you from Poland and want to be covered by an additional year's warranty? Remember to agree to this when ordering your card.
If your product is damaged after the manufacturer’s warranty ends, apply for an extension by entering the details of the specific transaction. Press the ‘Help’ icon followed by ‘Extended warranty’.
Contact AXA directly for more details on the insurance.
How do I make a claim under the AXA warranty?
If you want to file a claim regarding the additional warranty and cooperation with AXA Assistance, you will need to contact the insurer directly.
Contact numbers for AXA:
- English hotline:+44 (0) 2037937776
Have the following data ready when contacting AXA:
- the first 8 digits of your card number and the name of your subscription plan (the name will appear when using the ‘warranty’ service)