For better protection of your purchases
Your dream vacation was ruined by a cancelled flight or a hotel that wasn’t what you expected? Are you unable to reach the seller or get them to see the problem?
If you paid with your ZEN Mastercard®, we’ll handle it.
With ZEN Care Shopping protection, you don’t have to waste time on never-ending paperwork and lengthy return or replacement procedures.
You can report the issue to us, and we’ll take over all the communication with the seller. We’ll keep you informed at every stage, so you know exactly where your case stands.
It only takes a few simple taps in the ZEN.COM app to let us know of the problem
Locate the problematic transaction
In its details, select Get refund and then ZEN Care
Describe the issue and attach any relevant documents or photos
There’s none, just some simple conditions.
ZEN Care Shopping protection applies to all your purchases paid for with ZEN Mastercard®
The number of requests to ZEN care depends on your selected plan. Check the pricing for more details.
We’ve designed the whole process to be as short and simple as possible. Get the app and see for yourself!