ZEN CARE SHOPPING PROTECTION
Shop and travel safely with ZEN Care
See how we’ve got you covered
When you shop with ZEN card, purchases are protected however you pay - virtual, physical ZEN card, online or offline.
When your hotel falls short
We’ve all been there – you arrive expecting the hotel you booked, but the reality looks very different. Lower standard than advertised, missing AC, or no room available due to overbooking.
If you paid with your ZEN Card, we’ll help you get your refund so you can focus on your trip.
BOOK WITH ZEN CARD
When your flight gets cancelled
You planned your trip carefully – then the flight gets canceled or heavily delayed. The airline offers a voucher instead of a refund. Customer support doesn’t respond.
If you paid with your ZEN Card, you have a clear next step even when the airline isn’t responding.
USE ZEN CARD NEXT TIME
When your car rental adds unexpected fees
You return the car in good condition – then extra charges appear. Insurance added without consent. Fuel charged despite returning the car with a full tank.
If you paid with your ZEN Card, you can rent a car with confidence knowing we’ve got your back.
ORDER YOUR ZEN CARD
When your package goes missing
Your package is marked as delivered but never actually reached you. You try to sort it out – and the store goes silent.
If you paid with your ZEN Card, we’ll step in to handle the dispute and help you get your money back.
USE ZEN CARD NEXT TIME
When your order isn't what you expected
A T-shirt in a different size than ordered. A smartwatch missing the heart-rate sensor you paid for. A used item instead of new – and no response from the store.
If you paid with your ZEN Card, we’ll step in to handle the communication and support your request for a refund.
START USING ZEN CARE
When a subscription renews without notice
The trial ends and billing starts. You try to cancel, but the process is unclear. Worse still – charges continue even after you’ve opted out.
If you paid with your ZEN Card and you’re met with radio silence from the store, you have a clear next step.
GET ZEN CARD
How to submit a claim?
Once you’ve tried to resolve the issue with the store, report it to us.
We made sure the process is as easy as possible.
START USING ZEN FOR FREE
Why ZEN Care stands out
At ZEN Care, we don’t just promise support – we deliver results.
The results
We have successfully resolved thousands of complex cases across travel, e-commerce, and subscriptions. From denied airline refunds and overbooked hotels to unauthorized transactions, we’ve seen it all and know exactly how to handle it.
The team
Our team understands how payment disputes work – from chargeback rules to consumer protection regulations. We know what information matters and how to move cases forward effectively.
The confidence
When you pay with your ZEN card, your purchases are protected – whether you use a virtual or physical card, online or in store.
Frequently Asked Questions
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What is ZEN Care Shopping and Travel Protection?
ZEN Care is our purchase protection program for payments made directly with your ZEN Card. It helps you request support when an online purchase doesn’t arrive, isn’t as described, or when a merchant doesn’t respond. -
What types of issues are covered by ZEN Care?
ZEN Care online purchase protection can help in situations such as:- Items not delivered
- Products or services not as described
- Unauthorised additional charges
- Subscription renewals you didn’t expect
- Travel or rental services not delivered as agreed
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What kinds of items are eligible for ZEN Care Purchase Protection?
ZEN Care applies to eligible goods and services paid directly with your ZEN Card – including online purchases. -
How long do I have to file a claim?
Time limits depend on the situation:- For unauthorized card payments, you have 13 months to report the issue.
- For all other cases, report it within 120 days from the payment date.
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How can I submit a Purchase Protection claim?
Submitting a claim is simple:- Try to resolve the issue with the seller. If the seller doesn’t respond or is unwilling to process your claim, move on to Step 2.
- Open the ZEN app.
- Select the transaction and choose ZEN Care.
Scan to get the ZEN.COM App. Get the ZEN.COM App.
We’ve designed the whole process to be as short and simple as possible. Get the app and see for yourself!
