Banking services

ZEN.COM can be used as an all-in-one business banking platform. You can not only send funds to your ZEN account with various methods, but also use it as the default settlement account for all your online transactions.



Multi-currency account

Send and receive international payments


At ZEN, you open one multi-currency account with access to 29 different currencies. You can easily exchange currencies at interbank rates with no additional fees.


When you have activated your account, you can access the full banking service in your dashboard and display all your accounts and their balances.




Money transfers

ZEN allows you to manage your money just the way you want through outgoing and incoming transfers, and ATM withdrawals.



Type of transfers

You can use several types of transfer to send your money to external accounts:


  • SEPA (Single Euro Payments Area) - a pan-European network that allows you to send and receive payments in euro (€) between two cross-border bank accounts in the eurozone.
  • SWIFT - an intermediary in transactions between banks, brokerage houses, stock exchanges and other financial institutions.
  • ELIXIR (Electronic Interbank Clearing System) - used in Poland; it has the status of the Systemically Important Payment System



SEPA transfers

SEPA (Single Euro Payments Area) is a pan-European network that allows you to send and receive payments in euro (€) between two cross-border bank accounts in the eurozone. With SEPA, sending money within the eurozone is as easy as making your usual domestic bank transfers.


Who can make a SEPA transfer?

SEPA transfer is available in EUR for banks participating in the SEPA system.


How long does a SEPA transfer take?


The processing time for a SEPA transfer is to be completed in one business day. SEPA transfer operates on working days only.



Outgoing sessions

8:30, 11:00, 13:30, 15:30, 20:00*

Incoming sessions

7:45 (sometimes 7:05), 10:00, 12:30, 15:00, 16:30, 20:00*

*the last session is settled on the next businnes day (D+1).


How much does a SEPA transfer cost?


SEPA is the cheapest EURO transfer. The sender is charged for the transfer. The recipient receives the full amount of the transfer.


In ZEN, the amount of free SEPA transfers depends on your pricing plan.


What criteria must be met?


To qualify as a SEPA transfer, the payment must meet all of the below criteria:


  • transaction currency must be EURO
  • the recipient bank’s country must be one of the EU countries or Iceland, Norway, Liechtenstein, or Switzerland
  • the recipient’s bank must participate in the SEPA system
  • the receiver's account number must be provided
  • the normal payment method must be selected.


How does a SEPA transfer work?


Outgoing transfer


When making an outgoing transfer, you should:


  • add recipient details,
  • enter all the necessary information,
  • confirm sending the SEPA transfer.


The funds will then be blocked on your ZEN account until the transaction details are verified by the anti-money laundering (AML) team.


When the transfer is approved by the AML team, your funds are transferred to the technical account with transactions status as „In Progress”. Next, Probanx (our provider) accepts the payment message and sends back the confirmation. The payment is then forwarded by Probanx to BOL where it waits for the nearest settlement session. The status of payments is then changed to „Settled”.


Incoming transfer


ZEN receives the notification from Probanx about an awaiting transaction. At that time, the transaction is created in our system with the “In progress” status. Next, the transaction details details are verified by the AML team.


Just as in the case of outgoing transfers, you do not receive information about the AML verification. You only receive information about the incoming transfer after it has been approved. Then, your ZEN account is credited and the transaction status changes to “Settled”.




SWIFT transfers

SWIFT (Society for Worldwide Interbank Financial Telecommunication) was founded in 1973, as an international association of financial institutions that maintains a telecommunications network for the exchange of information. Each SWIFT participant has their own BIC (Bank Identifier Code). SWIFT acts as an intermediary in transactions between banks, brokerage houses, stock exchanges, and other financial institutions.


SWIFT transfer is a transfer between financial institutions that are members of the SWIFT association.


For a SWIFT payment to be processed by ZEN, all of the following criteria must be met:


  • the correct beneficiary's account number was provided
  • the recipient's bank has a BIC code
  • the beneficiary of the transaction is from the country accepted by our provider*.


* See the full list of the permitted countries in our ZEN Terms & Conditions.


SWIFT transfers can be made in 33 currencies and are processed only on working days according to the cut-off times* shown below.


ZEN clients receive an individual multi-currency global IBAN number for global deposits, one for all currencies.


Example: GB43TCCL12345607271242


*cut-off times given in UTC


SWIFT transfer flow


Outgoing transfer


  1. You begin by confirming sending the SWIFT transfer.
  2. The transaction is created in the system with the „In progress” status.
  3. The funds are blocked on your ZEN account.
  4. The transfer is verified by the AML team.*
  5. The beneficiary is created.
  6. The transaction is created.
  7. You now wait for the notification that the transaction has been settled.
  8. The transaction status changes to „Settled”.


Incoming transfer


  1. Transfer begins with the notification from Currency Could of an awaiting transaction.
  2. The transaction is then verified by the Currency Cloud AML.*
  3. The individual client’s account in Currency Cloud is credited.
  4. The Currency Cloud sends a notification about the account being credited.
  5. The transaction is then created in ZEN with the „In progress” status.
  6. The transaction is now verified by the ZEN AML team.*
  7. The individual client’s ZEN account is then credited with the transaction amount.
  8. The transaction status changes to „Settled”.


How much does a SWIFT transfer cost?


If you use the SHA payment model, the original transfer amount may be reduced by the fees of intermediary banks. The fee amount depends on the pricing plan of an individual client and hence may differ.


In ZEN, the transfer can be sent in two payment models:


  • SHA payment model in which the sender and the recipient both share a fee. This type of SWIFT transfer is available at ZEN for 11 currencies.
  • OUR payment model in which the sender fully covers the cost of the transfer.




ELIXIR (Electronic Interbank Clearing System) is a settlement system in Poland that has the status of the Systemically Important Payment System. It has been developed and processed by National Clearing House. Since 1994, it enables the execution of transfers, direct debits, and cheques in PLN.


The transfer by ELIXIR is the cheapest transfer method in PLN.


Who can make an ELIXIR transfer?


ELIXIR enables transfers between Polish banks by individual clients, companies, public institutions, and banks.


How long a transfer is processed by ELIXIR?


Payment is made on business days in 3 settlement sessions. Transactions initiated before the given session time are processed in the next clearing session. Each settlement session lasts 1.5 hours.



What criteria must be met?

To qualify for ELIXIR, the payment must meet all of the below criteria:


  • The transaction currency must be PLN.
  • The incoming transfer amount must be max. 1 MM PLN
  • The outgoing transfer must be max. 150 MM PLN.
  • The sender’s and recipient’s banks must participate directly or indirectly in the ELIXIR system.