{"id":9003241321056273,"date":"2022-09-16T08:57:34","date_gmt":"2022-09-16T08:57:34","guid":{"rendered":"https:\/\/www.zen.com\/?post_type=blog&p=9003241321056273"},"modified":"2024-03-22T12:16:09","modified_gmt":"2024-03-22T12:16:09","slug":"zen-care-case2","status":"publish","type":"blog","link":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/","title":{"rendered":"ZEN Care – case#2"},"content":{"rendered":"
<\/div>

Czy wiesz, jak wiele daje Ci ZEN Care? To gwarancja ochrony Twoich zakup\u00f3w dokonanych kart\u0105 ZEN Mastercard\u00ae. Niezale\u017cnie od tego, czy masz problem z transakcj\u0105, nie mo\u017cesz porozumie\u0107 si\u0119 ze sprzedawc\u0105 lub zakupiony produkt nie spe\u0142nia Twoich oczekiwa\u0144, nasz Zesp\u00f3\u0142 pomo\u017ce Ci odzyska\u0107 ZEN.<\/strong><\/p>\n

Dostarczono Ci wadliwy sprz\u0119t? Zajmiemy si\u0119 tym.<\/strong><\/h2>\n

Jacek zg\u0142osi\u0142 si\u0119 do ZEN Care<\/strong><\/a> o pomoc w wyja\u015bnieniu sprawy dostarczenia wadliwego sprz\u0119tu przez dostawc\u0119 Internetu. Starszy model routera nie obs\u0142ugiwa\u0142 pasma5Ghz.<\/p>\n

ZEN Care skontaktowa\u0142o si\u0119 z dostawc\u0105. Po dok\u0142adnej analizie umowy i oferty dost\u0119pnej na stronie, zwr\u00f3cono uwag\u0119 na nie\u015bcis\u0142o\u015bci mi\u0119dzy cen\u0105 pakietu i szybko\u015bci\u0105 wykupionego Internetu, a modelem routera dostarczonym Klientowi. Dostawca zwleka\u0142 z wyja\u015bnieniem, dlaczego w umowie widnieje inny model sprz\u0119tu ni\u017c na stronie www z ofert\u0105 pakietu Internetu i nie widzia\u0142 konieczno\u015bci wymiany routera na inn\u0105 wersj\u0119.<\/p>\n

Agata – cz\u0142onek zespo\u0142u ZEN Care<\/strong><\/h3>\n

Przyznam szczerze, \u017ce by\u0142a to jedna z trudniejszych i bardziej zawi\u0142ych spraw, z jakimi mia\u0142am do czynienia. Sprz\u0119t dostarczony przez firm\u0119 nie obs\u0142ugiwa\u0142 pasma 5Ghz,przez co klient nie m\u00f3g\u0142 z niego prawid\u0142owo korzysta\u0107, co by\u0142o oczywist\u0105 podstaw\u0105 do reklamacji. Ucieszy\u0142am si\u0119, \u017ce po dw\u00f3ch miesi\u0105cach nieprzerwanej wymiany korespondencji uda\u0142o si\u0119 t\u0119 spraw\u0119 rozwi\u0105za\u0107. Router zosta\u0142 wymieniony i klient m\u00f3g\u0142 bez przeszk\u00f3d korzysta\u0107 z wykupionego pakietu. \ud83d\ude42 <\/em><\/p>\n

Dzi\u0119ki temu, \u017ce zam\u00f3wienie op\u0142acone by\u0142o kart\u0105 ZEN Mastercard<\/strong><\/a>, mogli\u015bmy zaj\u0105\u0107 si\u0119 rozwi\u0105zaniem problemu i zdj\u0105\u0107 z klienta konieczno\u015b\u0107 \u017cmudnego, monotonnego za\u0142atwiania sprawy indywidualnie z dostawc\u0105 us\u0142ug. <\/em><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Czy wiesz, jak wiele daje Ci ZEN Care? To gwarancja ochrony Twoich zakup\u00f3w dokonanych kart\u0105 ZEN …<\/p>\n","protected":false},"author":2,"featured_media":9003241321055960,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[112,129],"class_list":["post-9003241321056273","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-poradniki","category-zakupy"],"acf":[],"yoast_head":"\nDosta\u0142e\u015b uszkodzony sprz\u0119t? Zajmiemy si\u0119 tym | ZEN.COM<\/title>\n<meta name=\"description\" content=\"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZEN Care - case#2\" \/>\n<meta property=\"og:description\" content=\"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/\" \/>\n<meta property=\"og:site_name\" content=\"ZEN.COM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ZeroEffortNonbank\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-22T12:16:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"608\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@zen_com\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/\"},\"author\":{\"name\":\"rskotnicki\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#\\\/schema\\\/person\\\/ac8b3d68346f7f0166db68272bdc3ff9\"},\"headline\":\"ZEN Care – case#2\",\"datePublished\":\"2022-09-16T08:57:34+00:00\",\"dateModified\":\"2024-03-22T12:16:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/\"},\"wordCount\":284,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg\",\"articleSection\":[\"Poradniki\",\"Zakupy\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/\",\"url\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/\",\"name\":\"Dosta\u0142e\u015b uszkodzony sprz\u0119t? Zajmiemy si\u0119 tym | ZEN.COM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg\",\"datePublished\":\"2022-09-16T08:57:34+00:00\",\"dateModified\":\"2024-03-22T12:16:09+00:00\",\"description\":\"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg\",\"contentUrl\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg\",\"width\":1280,\"height\":608},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/zen-care-case2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ZEN Care – case#2\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#website\",\"url\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/\",\"name\":\"ZEN.COM\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#organization\"},\"alternateName\":\"ZEN.COM\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#organization\",\"name\":\"ZEN.COM\",\"alternateName\":\"ZEN.COM\",\"url\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Open-Graph-Image1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.zen.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Open-Graph-Image1.jpg\",\"width\":1200,\"height\":630,\"caption\":\"ZEN.COM\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ZeroEffortNonbank\",\"https:\\\/\\\/x.com\\\/zen_com\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zen-com\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/#\\\/schema\\\/person\\\/ac8b3d68346f7f0166db68272bdc3ff9\",\"name\":\"rskotnicki\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g\",\"caption\":\"rskotnicki\"},\"url\":\"https:\\\/\\\/www.zen.com\\\/pl\\\/author\\\/rskotnicki\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Dosta\u0142e\u015b uszkodzony sprz\u0119t? Zajmiemy si\u0119 tym | ZEN.COM","description":"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/","og_locale":"pl_PL","og_type":"article","og_title":"ZEN Care - case#2","og_description":"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.","og_url":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/","og_site_name":"ZEN.COM","article_publisher":"https:\/\/www.facebook.com\/ZeroEffortNonbank","article_modified_time":"2024-03-22T12:16:09+00:00","og_image":[{"width":1280,"height":608,"url":"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@zen_com","twitter_misc":{"Szacowany czas czytania":"2 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#article","isPartOf":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/"},"author":{"name":"rskotnicki","@id":"https:\/\/www.zen.com\/pl\/#\/schema\/person\/ac8b3d68346f7f0166db68272bdc3ff9"},"headline":"ZEN Care – case#2","datePublished":"2022-09-16T08:57:34+00:00","dateModified":"2024-03-22T12:16:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/"},"wordCount":284,"publisher":{"@id":"https:\/\/www.zen.com\/pl\/#organization"},"image":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg","articleSection":["Poradniki","Zakupy"],"inLanguage":"pl-PL"},{"@type":"WebPage","@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/","url":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/","name":"Dosta\u0142e\u015b uszkodzony sprz\u0119t? Zajmiemy si\u0119 tym | ZEN.COM","isPartOf":{"@id":"https:\/\/www.zen.com\/pl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#primaryimage"},"image":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg","datePublished":"2022-09-16T08:57:34+00:00","dateModified":"2024-03-22T12:16:09+00:00","description":"Otrzymanie uszkodzonego sprz\u0119tu nigdy nie jest przyjemne. Zobacz, jak w ZEN.COM pomogli\u015bmy naszemu klientowi w podobnej sytuacji.","breadcrumb":{"@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/"]}]},{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#primaryimage","url":"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg","contentUrl":"https:\/\/www.zen.com\/wp-content\/uploads\/2023\/07\/632472ba453830b96993d1e4_photo_2022-09-16_14-57-19.jpg","width":1280,"height":608},{"@type":"BreadcrumbList","@id":"https:\/\/www.zen.com\/pl\/blog\/zen-care-case2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.zen.com\/pl\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.zen.com\/pl\/blog\/"},{"@type":"ListItem","position":3,"name":"ZEN Care – case#2"}]},{"@type":"WebSite","@id":"https:\/\/www.zen.com\/pl\/#website","url":"https:\/\/www.zen.com\/pl\/","name":"ZEN.COM","description":"","publisher":{"@id":"https:\/\/www.zen.com\/pl\/#organization"},"alternateName":"ZEN.COM","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zen.com\/pl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/www.zen.com\/pl\/#organization","name":"ZEN.COM","alternateName":"ZEN.COM","url":"https:\/\/www.zen.com\/pl\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/www.zen.com\/pl\/#\/schema\/logo\/image\/","url":"https:\/\/www.zen.com\/wp-content\/uploads\/2025\/02\/Open-Graph-Image1.jpg","contentUrl":"https:\/\/www.zen.com\/wp-content\/uploads\/2025\/02\/Open-Graph-Image1.jpg","width":1200,"height":630,"caption":"ZEN.COM"},"image":{"@id":"https:\/\/www.zen.com\/pl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ZeroEffortNonbank","https:\/\/x.com\/zen_com","https:\/\/www.linkedin.com\/company\/zen-com\/"]},{"@type":"Person","@id":"https:\/\/www.zen.com\/pl\/#\/schema\/person\/ac8b3d68346f7f0166db68272bdc3ff9","name":"rskotnicki","image":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/secure.gravatar.com\/avatar\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a4996d297ac430ac7cc73a2759b08f1aa84e3972c9fcf21dffab2dc7ed7f88b8?s=96&d=mm&r=g","caption":"rskotnicki"},"url":"https:\/\/www.zen.com\/pl\/author\/rskotnicki\/"}]}},"_links":{"self":[{"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/blog\/9003241321056273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/comments?post=9003241321056273"}],"version-history":[{"count":0,"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/blog\/9003241321056273\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/media\/9003241321055960"}],"wp:attachment":[{"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/media?parent=9003241321056273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zen.com\/pl\/wp-json\/wp\/v2\/categories?post=9003241321056273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}